Job Description

 

An Operations Support Agent is responsible for reviewing documents within various work streams to identify key details to ensure documents are uploaded to correct client accounts.

At Achieve, we’re changing millions of lives. From the single parent trying to catch up on bills to the entrepreneur needing a loan for the next phase of growth, you’ll get to be a part of their journey to a better financial future. We’re proud to have over 2,700 employees in mostly hybrid or work from home roles across Arizona, California, and Texas and are strategically growing our teams to better serve our members. A career at Achieve is more than a job-it’s a place where you can make a true impact, have a sense of belonging, establish a fulfilling career, and put your well-being first. 

Work from home/hybrid:

This position is Monday to Friday 6:30am-3:00pm only! No weekends!

How you’ll do:

  • Review physical and electronic documents received on behalf of clients and creditors
  • Reviewing possible termination accounts
  • Client contact
  • Perform necessary actions such as scanning documents, updating client information, or submitting customer service requests
  • Fast-paced data entry using company database and other systems
  • Exercise discretion and independent judgment concerning matters of significance
  • Work various work streams throughout the day
  • Collaborate with multiple departments to keep client information up to date and correct
  • Follow protocol to ensure the protection of sensitive client information 

What you’ll bring:

  • High School Diploma
  • Experience with computers and with the Microsoft product line (Word, Excel, Adobe, Outlook, etc)
  • Able to multi-task and produce quality work
  • Ability to work in a fast-paced environment and adapt to changes
  • Previous customer service experience in an office setting preferred

Achieve well-being with:

  • Reasonable schedule hours (6am-3:30pm, no weekends!) 
  • Fast, continued growth - there’s a lot of opportunity for advancement
  • Voted a Best Place to Work multiple times by our employees, most recently #1 in Phoenix!
  • Benefits start within 30 days
  • 401k with employer match
  • 2 weeks’ paid vacation (increased with tenure)
  • 9 paid holidays & 5 sick days
  • Paid time off for volunteer work and on your birthday
  • Voluntary overtime

 

Compensation: $14.00/hr

Meet Achieve 

Achieve is a leading digital personal finance company. We help everyday people move from struggling to thriving by providing innovative, personalized financial solutions. By leveraging proprietary data and analytics, our solutions are tailored for each step of our member's financial journey to include personal loans, home equity loans, debt consolidation, financial tools and education. Every day, we get to help our members move their finances forward with care, compassion, and an empathetic touch. We put people first and treat them like humans, not account numbers.

Attention Agencies & Search Firms: We do not accept unsolicited candidate resumes or profiles. Please do not reach out to anyone within Achieve to market your services or candidates. All inquiries should be directed to Talent Acquisition only. We reserve the right to hire any candidates sent unsolicited and will not pay any fees without a contract signed by Achieve’s Talent Acquisition leader.

Job Req:

20887

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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