Job Description

UX Research Manager

On the UX Product Design team, you’ll impact the lives of everyday people and help them go from surviving to thriving with innovative digital personal finance solutions. You’ll help us build tailored, targeted products in an agile, modern environment alongside a collaborative group of innovators. Our product design team is responsible for creating savvy, user-centric products that make our member’s financial journey easy to navigate. If you want to see your ideas come to life in a fast-paced environment and are passionate about creating life-changing products on both web & mobile, then we invite you to read on!

Join Achieve, change the future
At Achieve, we’re changing millions of lives. 
From the single parent trying to catch up on bills to the entrepreneur needing a loan for the next phase of growth, you’ll get to be a part of their journey to a better financial future. We’re proud to have over 2,700 employees in mostly hybrid and 100% remote roles across the United States with hubs in Arizona, California, and Texas. We are strategically growing our teams with more remote, work-from-home opportunities every day to better serve our members. A career at Achieve is more than a job-it’s a place where you can make a true impact, have a sense of belonging, establish a fulfilling career, and put your well-being first.

You will be responsible for hiring, leading and managing a team of UX Researchers, conducting strategic research studies, while contributing to the direction of the various products across the organization. You’ll be a trusted and strategic partner to product stakeholders by communicating and demonstrating the value of user research, and by delivering insights that lead to demonstrable business value.

We’re proudly offering fully remote work options for this role which can be based in CA, AZ, TX, UT, OR, WA, NV, NJ, NY, DE, MD, SC, NC, FL, GA, MN, PA, TN, VA

What you’ll do:

  • Hire, lead and develop a UXR team of experienced qualitative and quantitative researchers, guiding the team in executing comprehensive research that thinks across product boundaries, and acts as the guiding light for the organization.
  • Define and drive a robust UX Research program for Freedom working with Product teams and Market Research team and contribute to strategic planning and roadmaps.
  • Create mechanisms for UX Research team operations, including intake, scheduling, team capacity management, insights tracking, and process playbooks.
  • Drive a consumer-centric product development process and organizational culture, advocating for the user’s perspective and building user empathy.

What you’ll bring:

  • Experience directly managing across different research methodologies
  • Proficiency in managing, coaching, and developing high-performing UX Researchers
  • Experience directly managing across different research methodologies
  • 5+ years of experience in people leadership management role
  • Track-record of successfully working with a variety of cross-functional stakeholders and partners
  • Proficient in storytelling and presenting
  • Demonstrates strong business acumen. Has a deep understanding of business needs, represents insights to the business, and provides actionable directions that influence strategy
  • Is a servant leader who is motivated to build a culture and community by providing the structure, care, mentorship, and development that the team needs to flourish.

 Achieve well-being with:

  • Hybrid and remote work opportunities
  • 401 (k) with employer match
  • Medical, dental and vision with HSA and FSA
  • Competitive and flexible PTO, including dedicated volunteer days
  • Complete wellness support with access to Virgin Pulse, Ginger Health Coaching, and fitness discounts
  • Up to $5,250 paid back to you on eligible education expenses
  • Pet insurance for your furry family members
  • Financial support in times of hardship with our Achieve Care Fund
  • A safe place to connect with other employees through our six employee resource groups


Meet Achieve

Achieve is a leading digital personal finance company. We help everyday people move from struggling to thriving by providing innovative, personalized financial solutions. By leveraging proprietary data and analytics, our solutions are tailored for each step of our member's financial journey to include personal loans, home equity loans, debt consolidation, financial tools and education. Every day, we get to help our members move their finances forward with care, compassion, and an empathetic touch. We put people first and treat them like humans, not account numbers.

Attention Agencies & Search Firms: We do not accept unsolicited candidate resumes or profiles. Please do not reach out to anyone within Achieve to market your services or candidates. All inquiries should be directed to Talent Acquisition only. We reserve the right to hire any candidates sent unsolicited and will not pay any fees without a contract signed by Achieve’s Talent Acquisition leader.

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Job Req:

19697

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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