Unit Manager

The Unit Manager is a people-leader position, responsible for coaching and developing a team of typically 12-15 front-line Outbound Loan Consultants (Sales Agents). This includes hiring, onboarding, providing leadership that directly influences behaviors on this team, and driving all aspects of team performance in KPIs and OKRs.

This position is within our Personal Loan department and reports to a Sales Manager. You will work closely with a team of other Unit Managers, Sales Managers, and the department’s Director and VP to advance a high-performance sales environment that puts the needs of our members first and promotes our Core Values.

Join Achieve, change the future

At Achieve, we’re changing millions of lives.
From the single parent trying to catch up on bills to the entrepreneur needing a loan for the next phase of growth, you’ll get to be a part of their journey to a better financial future. We’re proud to have over 2,700 employees in mostly hybrid or remote roles across Arizona, California, and Texas and are strategically growing our teams to better serve our members. A career at Achieve is more than a job—it’s a place where you can make a true impact, have a sense of belonging, establish a fulfilling career, and put your well-being first.

What you'll do:

• Effectively lead a team of 12-15 outbound sales representatives
• Be responsible for coaching, mentoring, and developing sales agent skillsets
• Handle call reviews, top performer call calibrations, monthly 1:1s, and other activities
• Hold the team accountable to policies and expectations—attendance, conduct, etc.
• Drive standard processes and procedures when working with internal and external members
• Conduct KPI-focused weekly team meetings that inform, motivate, and recognize achievement
• Be responsible for special projects and reporting functions, as well as sales trainings
• Collaborate with other teams and areas off the business (Compliance, QA, etc.)

What you'll bring:

• At least 2 years of sales leadership experience, preferably in a contact center environment
• Sales mentality with prior sales experience is preferred
• Schedule flexibility within operating hours—willing to work one weekend day and possibly closing shifts
• High-level analytical skills, and strong verbal and written communication skills
• Ability to present business results and influence senior leaders
• High energy self-starter drive, capable of multi-tasking, taking initiative, and managing workload
• Positive and professional attitude, maintaining composure under stress
• Creativity, with the ability to be flexible and adaptable and drive employee motivation, engagement, and development

What you need to know:

Shift: Tuesday-Saturday or Sunday-Thursday
Training: Monday-Friday, 8am-5pm, for the first four weeks and then spending 30-60 days in the role of a Loan Consultant in order to better understand the position so that you may coach, motivate, and lead your team
Hours: Start times vary from 6am-10:30am Monday-Friday and 7am on Saturday/Sunday

Up to 50% On-site required

Achieve well-being with:

• Hybrid and remote work opportunities
• 401 (k) with employer match
• Medical, dental, and vision with HSA and FSA
• Competitive vacation and sick time off, as well as dedicated volunteer days
• Access to wellness support through Employee Assistance Program, Virgin Pulse, Talkspace, and fitness discounts
• Up to $5,250 paid back to you on eligible education expenses
• Pet care discounts for your furry family members
• Financial support in times of hardship with our Achieve Care Fund
• A safe place to connect with other employees through our six employee resource groups

We are proudly offering hybrid options in the Phoenix, AZ metro market.

Attention Agencies & Search Firms: We do not accept unsolicited candidate resumes or profiles. Please do not reach out to anyone within Achieve to market your services or candidates. All inquiries should be directed to Talent Acquisition only. We reserve the right to hire any candidates sent unsolicited and will not pay any fees without a contract signed by Achieve’s Talent Acquisition leader.

Achieve is a leading digital personal finance company. We help everyday people move from struggling to thriving by providing innovative, personalized financial solutions. By leveraging proprietary data and analytics, our solutions are tailored for each step of our member's financial journey to include personal loans, home equity loans, debt consolidation, financial tools and education. Every day, we get to help our members move their finances forward with care, compassion, and an empathetic touch. We put people first and treat them like humans, not account numbers.