Thriving as a Debt Consultant with Elizabeth Ortiz

Meet Elizabeth Ortiz. She’s one of Achieve’s Debt Consultants and a proud, third-generation resident of Phoenix, Arizona. Over the last two years, she’s helped hundreds of members get on the path to a better financial future while making life-changing impacts through a meaningful career.

“Achieve has completely transformed my life.”

Elizabeth’s journey in the debt relief industry began in 2018 when she joined a start-up call center to help people lower their monthly payments. This was her first job involving phone calls, and although the company was new and growing, she always dreamed of working for a well-established, thoughtful brand where she could thrive. 

After five years of dedication and rising to the position of Director of Sales at the start-up, she decided a change was needed and applied to Achieve. “Getting hired was one of the happiest days of my life, marking the beginning of a new, fulfilling chapter,” she recalls.

To give an insight into the role of a remote Debt Consultant, Elizabeth walks us through her experience in this exclusive feature.

Remote work as a Debt Consultant 

A typical day at Achieve always begins with a hot cup of coffee (of course!) before I log in and begin my day. I respond to emails, check Slack, and start taking calls to speak with people who need our personal finance solutions. These calls come from individuals from all walks of life, seeking stability and a simple, stress-free solution to get out of debt. As a Debt Consultant, we guide them through the process and offer a safe space for them to share their struggles with someone who understands what they’re going through and knows how to help them move forward.

Staying connected with my teammates virtually while working from home is crucial to our success. Between Slack and regular team meetings, we maintain productivity and camaraderie regardless of each other's physical location. During hybrid weeks, I make sure I’m able to go into the office to reconnect with my teammates in person, exchange hugs, and catch up. This in-person opportunity allows me to create new memories with the people I work with and find new ways to support our members through open conversations. 

Feeling accomplished & recognized 

Since joining Achieve, I have experienced tremendous growth both professionally and personally. Achieve has given me the confidence to be myself and share my ideas, and has allowed me to provide a better life for my family. Gone are the days when I had to choose between paying bills and buying my kids birthday or Christmas presents. Now, I can offer a stable life for my children with confidence while focusing on a rewarding career. This job has truly been life changing.

One of my best accomplishments so far was winning the President's Club award, which allowed me to take my mother and daughter on an all-expenses-paid trip to the Dominican Republic. This recognition was a dream come true, affirming that the work I do for our members is valued and celebrated.

A culture of care

We embrace a culture of acceptance, love, and care. I’m able to express my thoughts and share my ideas without hesitation. Our leadership truly listens to us, demonstrating thoughtful care through meaningful actions. They acknowledge our feelings and ideas, giving us the freedom to participate in conversations about our aspirations and growth. Changes to the organization and processes are often made based on direct team feedback, making us feel truly heard and valued.

In addition, Achieve's approach to a remote and flexible work environment empowers me to balance both my professional and personal life with ease. I can focus on my job without distractions, and take stress-free breaks to get my kids ready for school. When I’m at work, I know my ideas matter and I'm there to make a difference. I often have the opportunity to contribute to exciting projects, learn new skills, and grow as a person. 

Looking ahead 

What excites me most about my role at Achieve is the opportunity to help members transform their lives every day. I know that when Iog in for the day, it’s a new opportunity to change at least one life. A member’s experience with us means a lot to me, and I feel blessed to connect with real people at a company that leads with empathy and compassion. Achieve supports my career aspirations by offering valuable training and collaboration opportunities between teams, making me feel encouraged and inspired to be my best self.

I love my job because it allows me to help others, connect with amazing people, and provide hope to those who are often scared and stressed about their financial future. I feel fulfilled knowing that I’m making a positive impact on members’ lives every day.

To anyone considering a position at Achieve, I say go for it! It will be the best job you’ve ever had. Join a company that will change your life for the better, just as it did for me.