Jump to main content

Thriving as a Debt Consultant with Elizabeth Ortiz

Written bySarah Auriemma
Posting date: August 13, 2024

Meet Elizabeth Ortiz. She’s one of Achieve’s Debt Consultants and a proud, third-generation resident of Phoenix, Arizona. Over the last two years, she’s helped hundreds of members get on the path to a better financial future while making life-changing impacts through a meaningful career.

“Achieve has completely transformed my life.”

Elizabeth’s journey in the debt relief industry began in 2018 when she joined a start-up call center to help people lower their monthly payments. This was her first job involving phone calls, and although the company was new and growing, she always dreamed of working for a well-established, thoughtful brand where she could thrive. 

After five years of dedication and rising to the position of Director of Sales at the start-up, she decided a change was needed and applied to Achieve. “Getting hired was one of the happiest days of my life, marking the beginning of a new, fulfilling chapter,” she recalls.

To give an insight into the role of a remote Debt Consultant, Elizabeth walks us through her experience in this exclusive feature.

Remote work as a Debt Consultant 

A typical day at Achieve always begins with a hot cup of coffee (of course!) before I log in and begin my day. I respond to emails, check Slack, and start taking calls to speak with people who need our personal finance solutions. These calls come from individuals from all walks of life, seeking stability and a simple, stress-free solution to get out of debt. As a Debt Consultant, we guide them through the process and offer a safe space for them to share their struggles with someone who understands what they’re going through and knows how to help them move forward.

Staying connected with my teammates virtually while working from home is crucial to our success. Between Slack and regular team meetings, we maintain productivity and camaraderie regardless of each other's physical location. During hybrid weeks, I make sure I’m able to go into the office to reconnect with my teammates in person, exchange hugs, and catch up. This in-person opportunity allows me to create new memories with the people I work with and find new ways to support our members through open conversations. 

Feeling accomplished & recognized 

Since joining Achieve, I have experienced tremendous growth both professionally and personally. Achieve has given me the confidence to be myself and share my ideas, and has allowed me to provide a better life for my family. Gone are the days when I had to choose between paying bills and buying my kids birthday or Christmas presents. Now, I can offer a stable life for my children with confidence while focusing on a rewarding career. This job has truly been life changing.

One of my best accomplishments so far was winning the President's Club award, which allowed me to take my mother and daughter on an all-expenses-paid trip to the Dominican Republic. This recognition was a dream come true, affirming that the work I do for our members is valued and celebrated.

A culture of care

We embrace a culture of acceptance, love, and care. I’m able to express my thoughts and share my ideas without hesitation. Our leadership truly listens to us, demonstrating thoughtful care through meaningful actions. They acknowledge our feelings and ideas, giving us the freedom to participate in conversations about our aspirations and growth. Changes to the organization and processes are often made based on direct team feedback, making us feel truly heard and valued.

In addition, Achieve's approach to a remote and flexible work environment empowers me to balance both my professional and personal life with ease. I can focus on my job without distractions, and take stress-free breaks to get my kids ready for school. When I’m at work, I know my ideas matter and I'm there to make a difference. I often have the opportunity to contribute to exciting projects, learn new skills, and grow as a person. 

Looking ahead 

What excites me most about my role at Achieve is the opportunity to help members transform their lives every day. I know that when Iog in for the day, it’s a new opportunity to change at least one life. A member’s experience with us means a lot to me, and I feel blessed to connect with real people at a company that leads with empathy and compassion. Achieve supports my career aspirations by offering valuable training and collaboration opportunities between teams, making me feel encouraged and inspired to be my best self.

I love my job because it allows me to help others, connect with amazing people, and provide hope to those who are often scared and stressed about their financial future. I feel fulfilled knowing that I’m making a positive impact on members’ lives every day.

To anyone considering a position at Achieve, I say go for it! It will be the best job you’ve ever had. Join a company that will change your life for the better, just as it did for me.

List #1

People who liked this article also liked these

Flexibility Meets Growth: Supporting Teammates in Any Work Environment

Teaser

Day in the life

Content Type

Executive Insights

Publish date

October 08 YYYY

Summary

Achieve's culture is built upon our teammates' ability to thrive. Whether working from the comfort of their home beside their furry coworkers or at the office collaborating with others, we're committe

Teaser

Read more
Women's Equality Day: A Lesson in Listening

Teaser

Achieve Belonging

Content Type

Executive Insights

Publish date

August 21 YYYY

Summary

Women's Equality Day honors the work of pioneering suffragettes who struggled, fought, and ultimately won women's right to vote and have an equal voice. Political leanings aside, the recent news that

Teaser

Read more
Tierra Walker on the Significance of Juneteenth & Freedom Riders ERG

Teaser

Why I love Achieve

Content Type

Executive Insights

Publish date

June 11 YYYY

Summary

Juneteenth, celebrated on June 19th, marks a pivotal moment in American history—the day in 1865 when the remaining enslaved African Americans in Texas were informed of their freedom, two years after t

Teaser

Read more
list

Related Jobs

Customer Service

Salary

Location

Dallas, TX

Location

Dallas

Job type

Full-time

Category

Customer Service

Remote

Onsite

Description

As a part of our Member Services team, you’ll impact the lives of everyday people and help them move from surviving to thriving with innovative digital personal finance solutions. From onboarding and

Reference

3743990005609116

Expiry Date

January 01 YYYY

Apply Save
Customer Service

Salary

Location

Tucson, AZ

Location

Tucson

Job type

Full-time

Category

Customer Service

Remote

Onsite

Description

As a part of our Member Services team, you’ll impact the lives of everyday people and help them move from surviving to thriving with innovative digital personal finance solutions. From onboarding and

Reference

3743990005608986

Expiry Date

January 01 YYYY

Apply Save
Customer Service

Salary

Location

El Paso, TX

Location

El Paso

Job type

Full-time

Category

Customer Service

Remote

Onsite

Description

As a part of our Member Services team, you’ll impact the lives of everyday people and help them move from surviving to thriving with innovative digital personal finance solutions. From onboarding and

Reference

3743990005609036

Expiry Date

January 01 YYYY

Apply Save
Customer Service

Salary

Location

Houston, TX

Location

Houston

Job type

Full-time

Category

Customer Service

Remote

Onsite

Description

As a part of our Member Services team, you’ll impact the lives of everyday people and help them move from surviving to thriving with innovative digital personal finance solutions. From onboarding and

Reference

3743990005608997

Expiry Date

January 01 YYYY

Apply Save
Senior Technical and Reporting Accountant

Salary

Location

Multiple locations

Location

Tempe

Dallas

Job type

Full-time

Category

Accounting

Remote

Work from home

Description

As a Senior Technical and Reporting Accountant you’ll impact the lives of everyday people and help them go from surviving to thriving with innovative digital personal finance solutions. In this remote

Reference

3743990005608697

Expiry Date

January 01 YYYY

Apply Save
Enrollment Advisor

Salary

Location

Tempe, AZ

Location

Tempe

Job type

Full-time

Category

Sales

Remote

Onsite

Description

As an Enrollment Advisor, you’ll impact the lives of everyday people and help them go from surviving to thriving with innovative digital personal finance solutions. You’ll help guide our members throu

Reference

3743990005608556

Expiry Date

January 01 YYYY

Apply Save
Loan Consultant- Achieve Accelerated Loans

Salary

Location

Tempe, AZ

Location

Tempe

Job type

Full-time

Category

Sales

Remote

Onsite

Description

As a Loan Consultant on our Achieve Accelerated Loan team, helping existing clients get approved for our Loan, which will allow them to accelerate their debt resolution program. The client will then b

Reference

3743990005608006

Expiry Date

January 01 YYYY

Apply Save
Senior Accountant

Salary

Location

Tempe, AZ

Location

Tempe

Job type

Full-time

Category

Accounting

Remote

Onsite

Description

As a Senior Accountant, you’ll impact the lives of everyday people and help them go from surviving to thriving with innovative digital personal finance solutions. You will report directly to the Senio

Reference

3743990005565916

Expiry Date

January 01 YYYY

Apply Save
Administrative - Data Entry

Salary

Location

Tempe, AZ

Location

Tempe

Job type

Full-time

Category

Payment Operations

Remote

Onsite

Description

An Operations Support Agent is responsible for reviewing documents within various work streams to identify key details to ensure documents are uploaded to correct client accounts.At Achieve, we’re cha

Reference

3743990005478796

Expiry Date

January 01 YYYY

Apply Save
Inside Sales Representative - Debt Consultant

Salary

Location

Tempe, AZ

Location

Tempe

Job type

Full-time

Category

Sales

Remote

Work from home

Description

On the New Member Enrollment Sales team, you’ll impact the lives of everyday people and help them go from surviving to thriving with innovative digital personal finance solutions. You’ll help guide ou

Reference

3743990005554626

Expiry Date

January 01 YYYY

Apply Save
View all