Debt Settlement - Administrative Back Office

As a Settlement Preparation Specialist, you’ll impact the lives of everyday people and help them go from surviving to thriving with innovative digital personal finance solutions. You will provide support for and collaborate with multiple business units, helping our Members expedite their way to financial freedom! You’d be reviewing creditor information, reaching out to creditors to locate accounts, updating account information and ensuring all enrolled accounts are ready for settlement as soon as possible. We’re a growing team and welcome creativity and ingenuity as we work towards perfecting the settlement preparation process.

What you’ll do: 

• Review creditor correspondence and documents including collection letters, statements and credit reports

• Research accounts and contact creditors to find who is servicing the account

• Multitasking various work streams daily which requires organization

• Achieving individual and team metrics associated with task completion and accuracy

• Handle Inbound and Outbound calls with creditors to update account statuses

• Process bulk Authorization to Communicate and Power of Attorney document requests for creditors

• Manage creditor email inquiries and accurately disposition accounts

• Conduct special research/creditor projects assigned as necessary

• Due to potential return-to-office plans, this role is only available to employees in the greater Phoenix/Tempe area

• Minimum of 1 year experience in customer service 

• Experience with processing documents or experience in the financial industry preferred

• Excellent communication skills (both verbal & written)

• Ability to successfully multitask

• Proven ability to meet deadlines and achieve goals

• Attention to detail

• Proficient skills with Excel, Google Sheets, and Salesforce

Achieve well-being with:

• Hybrid and remote work opportunities
• 401 (k) with employer match
• Medical, dental, and vision with HSA and FSA options  
• Competitive vacation and sick time off, as well as dedicated volunteer days
• Access to wellness support through Employee Assistance Program, Talkspace, and fitness discounts
• Up to $5,250 paid back to you on eligible education expenses
• Pet care discounts for your furry family members
• Financial support in times of hardship with our Achieve Care Fund
• A safe place to connect and a commitment to diversity and inclusion through our six employee resource groups

Join Achieve, change the future.
At Achieve, we’re changing millions of lives.
From the single parent trying to catch up on bills to the entrepreneur needing a loan for the next phase of growth, you’ll get to be a part of their journey to a better financial future. We’re proud to have over 3,000 employees in mostly hybrid and 100% remote roles across the United States with hubs in Arizona, California, and Texas. We are strategically growing our teams with more remote, work-from-home opportunities every day to better serve our members. A career at Achieve is more than a job—it’s a place where you can make a true impact, have a sense of belonging, establish a fulfilling career, and put your well-being first.

Attention Agencies & Search Firms: We do not accept unsolicited candidate resumes or profiles. Please do not reach out to anyone within Achieve to market your services or candidates. All inquiries should be directed to Talent Acquisition only. We reserve the right to hire any candidates sent unsolicited and will not pay any fees without a contract signed by Achieve’s Talent Acquisition leader.

Achieve is a leading digital personal finance company. We help everyday people move from struggling to thriving by providing innovative, personalized financial solutions. By leveraging proprietary data and analytics, our solutions are tailored for each step of our member's financial journey to include personal loans, home equity loans, debt consolidation, financial tools and education. Every day, we get to help our members move their finances forward with care, compassion, and empathetic touch. We put people first and treat them like humans, not account numbers.