Nathan Broslawsky on Fostering a Culture of Curiosity and Building Member-centric Solutions

Sr. Vice President of Product & Engineering discusses new solutions enhancing user experiences.

In the dynamic arena of financial technology, Achieve embeds innovation into its very foundation to enhance every member's experience and simplify processes for teammates, making a significant impact on the industry and those it serves. As Senior Vice President of Product & Engineering, Nathan Broslawsky puts it, "At Achieve, innovation is our cornerstone. It's about relentlessly pursuing new ideas, technologies, and processes to serve and understand members more deeply, fostering well-being and creating a sense of belonging in a community that supports growth and progress." This philosophy isn’t merely about following trends—it’s about being at the forefront of research and discovery, making them an integral part of the daily routine.

A prime example of Achieve's innovative spirit is the newly approved User Dashboard patent. Describing the patent, which was developed by top-tier product and engineering teams, alongside John McCormick, Sr. Vice President of Product Management. Nathan said, "The team’s innovative user interface creation allows members to foresee potential outcomes on their settlement plan, particularly when their deposit is insufficient." This feature is now integral to Achieve's Debt Resolution Dashboard, providing members with crucial alerts, visual insights into the repercussions of missed deposits, and strategies to recover their financial trajectory.

"Accomplishing this milestone began with empathy—our teammates listening to members," explained Nathan. A diverse group of product managers, designers, engineers, and member service representatives then came together to transform these insights into actionable solutions, refining their offerings through prototypes, focus groups, and live feedback to truly resonate with member needs.

This patent is a testament to Achieve's commitment to advancement, creation, innovation, and overall impact on the financial technology landscape. "This patent reflects our comfort with the unknown and our commitment to leveraging diverse perspectives to unearth groundbreaking solutions," Nathan noted, emphasizing how this approach not only sets Achieve apart but also solidifies a formidable position at the leading edge of financial technology. Combined efforts of the product and engineering teams with John McCormick led to this patent, reflecting a comfort with the unknown and commitment to creative ingenuity that truly moves the needle for both Achieve and its members.

For Achieve's members, this patent and the approach behind it mean more than just new features—they signify a path to financial well-being. "This development supports members by paving the way for financial stability and enlightenment," said Nathan, highlighting the goal of extending Achieve's reach and developing new ways to help in securing a brighter financial future for members.

In addition, AI-driven innovation plays a crucial role in growing Achieve's innovative efforts. "AI enhances our innate curiosity and willingness to experiment," said Nathan, underscoring the role of artificial intelligence as an accelerator rather than a primary driver, thanks to Achieve's valuable investments in top talent, data, and infrastructure. Looking ahead, Achieve is poised for continued progress in AI-based innovation. With two decades of usable, valuable data, a focus will increasingly be on leveraging this wealth of information to drive smarter decision-making for both members and teammates, presenting an exciting frontier for tech talent passionate about leading the charge in AI-driven solution creation.

This emphasis on innovation and creativity is also pivotal in attracting and keeping top-tier tech talent. "Our teams’ member-centric approaches and problem-solving passion are key," Nathan shared, discussing the importance of nurturing a culture that supports both the personal growth of teammates and the overall success of the business. An approach that has been instrumental in Achieve's ability to maintain a competitive edge and foster an environment where every teammate belongs and contributes to shaping a brighter financial outlook for every single person served.